Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Simpleprojectus ships exclusively within the United States to ensure the lowest transit times and best handling for our home goods.
What is your return policy for home essentials?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If an item is damaged, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or refund immediately.